Frequently Asked Questions

We begin with a free initial assessment via our website chat or email. You send us your current status (e.g., "Need C1/D visa renewal" or "New Seaman's Book"). We review your documents remotely and provide a checklist of requirements, estimated costs, and timelines. Once you agree, we initiate the processing. This remote-first approach saves you unnecessary trips to our office.

For most services, physical presence is not required until the specific biometric appointment (for visas or Seaman's Book). We handle document submission and verification digitally or via secure courier. You only need to travel for mandatory interviews or fingerprinting as required by the respective embassies or government agencies.

Fees vary depending on the specific service, urgency, and complexity of your case. We provide a transparent, itemized quote before starting any work. Our fees cover administrative processing, document preparation, and agency services. Official government or embassy fees are typically paid directly or included in the package, clearly marked.

Typically, the process takes 2-4 weeks. This includes DS-160 preparation (2-3 days), waiting for an interview slot (variable, usually 1-3 weeks), and administrative processing after the interview (3-5 business days). Expedited appointments may be available for urgent vessel joining, subject to embassy approval.

No agency can legally or ethically guarantee a visa approval. The decision rests solely with the consular officer. We guarantee that your application will be professionally prepared, ensuring you meet all documentation standards, which maximizes your chances of success. Beware of any agent promising a "100% guarantee" as this is often a sign of fraudulent practices.

If a rejection occurs, we analyze the refusal reason provided by the embassy. We then advise on whether a re-application is viable and what changes (e.g., improved financial documentation, clearer employment status) are necessary. We support you through the re-application process if a path to success exists.

Yes. If your book no longer has space for embarkation/disembarkation stamps or visa endorsements, you must apply for a replacement (Buku Pelaut Pengganti). This process is similar to a renewal.

No. A valid Basic Safety Training (BST) certificate is a mandatory prerequisite for issuing a Seaman's Book under Indonesian law and STCW conventions. We can, however, recommend accredited maritime training centers if you need to obtain or refresh your BST.

Yes, we assist with applications for Cra (Certificate of Receipt of Application) and COE (Certificate of Endorsement) for major flags like Panama, Liberia, and Marshall Islands, often coordinating with your manning agency to speed up the process.

This is a common situation. We help you document this through a combination of pay slips, employment contracts stating cash payment terms, and by creating a structured affidavit explaining your income method. We also advise on how to deposit cash into your account over time to build a verifiable banking history.

Absolutely. We treat your personal data (passport scans, financial records, medical history) with strict confidentiality. Digital files are encrypted, and physical documents are stored securely. We do not share your information with third parties unless required for the specific application (e.g., submitting to the embassy).