At INDO DOCS, we measure our success by the successful
deployments of our clients. Here are stories from seafarers across different ranks and vessel types who
navigated their documentation challenges with our help.
"I was extremely worried about my C1/D visa interview because my previous application (done by
another agent) was rejected due to 'insufficient ties'. INDO DOCS completely reorganized my
financial documents and prepared me for the interview questions. I felt confident, and my visa
was approved within 3 days."
Capt. Budi Santoso
Master Mariner • Container Vessel •
C1/D Visa
"My Seaman's Book expired while I was still on board, and I needed an urgent renewal immediately
after signing off to join my next vessel. INDO DOCS handled everything while I was completing my
quarantine. I received my new book just 4 days after arriving home. incredible speed."
Rahmat Hidayat
Chief Engineer • Oil Tanker • Urgent
Renewal
"Applying for a Schengen visa for the first time was confusing. The team at INDO DOCS explained
exactly which embassy to apply to based on my flight schedule and vessel itinerary. They checked
every document three times. No questions asked at the embassy, just approved."
Dedi Kurniawan
2nd Officer • Bulk Carrier •
Schengen Visa
"As a fresh graduate cadet, I didn't know where to start with my Seaman's Book and Yellow Fever
card. INDO DOCS guided me through the whole process, even booking my medical appointment. A
perfect partner for new seafarers."
Fajar Nugraha
Engine Cadet • General Cargo • New
Issuance
"I had issues with online rank endorsement after my Class II exam. The online system didn't
reflect my new COC. INDO DOCS fixed the database error in ONE week, which I couldn't solve for
months by myself."
Agus Wijaya
1st Engineer • LNG Carrier • Rank
Endorsement
"Coordinate my UK transit visa application perfectly. They knew exactly the difference between
'Visitor in Transit' and 'Transit' visa and advised the right one for my crew change in
Southampton."
Siti Aminah
3rd Officer • Cruise Ship • UK Visa
"The financial verification service is a lifesaver. I get paid in cash and don't have regular
bank slips. INDO DOCS helped me structure my assets and sponsorship letter so the embassy
understood my situation."
Hendra Gunawan
Bosun • Offshore Supply • Financial
Proof
"Lost my Seaman's Book in transit in Dubai. I was panicked. INDO DOCS helped me get the police
report sorted remotely and started the replacement process immediately. I didn't miss my next
contract."
Eko Prasetyo
Able Seaman • Chemical Tanker • Lost
Book
"My Australian MCV application was stuck for weeks. INDO DOCS reviewed it, found a small error
in the vessel details, and helped me correct it. Visa granted 48 hours later."
Rina Wulandari
Stewardess • Cruise Line • Australia
MCV
"I needed a police clearance (SKCK) from Mabes Polri but I live in Sulawesi. INDO DOCS handled
the Jakarta processing for me. I just sent the documents and received the SKCK by courier. Very
convenient."
Yudi Pratama
Oiler • Tug Boat • Police Clearance
"Professional throughout. They don't promise 'guaranteed' visas like scammers do, but they
promise professional work, and they deliver. My US visa interview was exactly as they
described."
Capt. Darmawan
Master • Bulk Carrier • Visa
Consultation
"Medical certificate (Garuda) booking was fast. No queuing at the clinic early morning. I just
showed up at the appointment time they booked."
Firman Syah
Electrician • Ro-Ro Vessel • Medical
Booking
"Renewed my passport and Seaman's Book together. The coordination was seamless. They updated the
passport number in the Seaman's Book application automatically."
Indra Lesmana
Pumpman • Tanker • Dual Renewal
"Transparency is key. They told me upfront my visa chances were low due to my passport history,
and advised me on how to fix it before applying. I waited 6 months, followed their advice, and
got approved."
Wahyu Saputra
Deck Cadet • Training Ship • Honest
Advice
"The best agency for Indonesian crew. They speak our language but work with international
standards. Highly recommended for all seafarers."
Bambang Irawan
Cook • General Cargo • General
Service